CQC’s new programme of inspections of England based GP practices focuses on rating according to whether they are safe, effective, caring, responsive and well led. Inspectors rated Kings Cross Surgery “Good” for being well led and responsive to people’s needs.
Professor Steve Field, Chief Inspector of General Practice said “We carried out an announced comprehensive inspection at Kings Cross Surgery on 31 May 2017. Overall the practice is rated as good.”
Our key findings across all the areas we inspected were as follows:
There was a full time male and female Bengali interpreter on the premises at all times.
The practice had clearly defined and embedded systems to minimise risks to patient safety.
There was an open and transparent approach to safety and a system in place for reporting and recording significant events.
Staff were aware of current evidence based guidance. Staff had been trained to provide them with the skills and knowledge to deliver effective care and treatment.
Information about services and how to complain was available.
Improvements were made to the quality of care as a result of complaints and concerns.
Patients we spoke with said they found it easy to make an appointment with a named GP and there was continuity of care, with urgent appointments available the same day.
The practice had good facilities and was well equipped to treat patients and meet their needs.
The practice used a number of data analysis tools to benchmark the practice against other practices and monitor performance.
There was a clear leadership structure and staff felt supported by management. The practice proactively sought feedback from staff and patients, which it acted on.
The provider was aware of the requirements of the duty of candour. Examples we reviewed showed the practice complied with these requirements.